Returns Policy

Cradoc’s Savoury Biscuits operates a 14 day returns policy (including bank holidays and weekends).

Goods must be back with us by the 14th day. The returns period starts from the day delivery was attempted.

Returns are valid as long as you return the product back to us in with all original packaging and a note to tell us what is wrong with the product. We aim to process your refund or exchange within 10 working days after receipt of your return.

We cannot refund or replace your product if an explanation note, the packaging or product is missing.

If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.

It is your responsibility to make sure you send the return using a recorded & trackable service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibilty to claim.

Please note we are unable to refund any postage or carriage charges for returns.

All refunds will be issued back to the original method of payment. If your item is faulty, please send it back to us as soon as you can. We’ll try our best to repair or replace it, but if we can’t, you will be issued with a full refund.

If you would like to exchange your goods, please state this clearly on your returns form. If you are exchanging goods, please note the 14 day money back period still applies from the date of original purchase so bear this in mind if you want to exchange your goods for another flavour as we will only be able to issue you with a credit note if the product has not been opened and is in perfect condition as was sent to you .